Please email us at firstname.lastname@example.org regarding any returns, order cancellations, shipping issues, etc.
Most orders will ship via USPS priority mail within 7 days after the order has been placed and credit card transactions have processed. You will receive a shipping confirmation and tracking number via email in advance. We offer regular Priority Shipping and Priority Shipping with Signature required.
**Diligent Defense is NOT responsible for any lost or stolen packages. Please contact your local Post Office for any delivery issues/questions.**
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Please inspect the product upon delivery. The product must be returned in an unaltered and unused state.
Orders that have no defects are subject to a 20% restocking fee. This fee covers our time and credit card fees associated with the original sale.
Please email us for any returns/refunds. Please include the order number, name, and address.
You may cancel your order if we have not shipped the product. If you simply changed your mind about the product after shipping, we will issue a refund for the cost of the product minus all shipping fees. *The product MUST be in an unaltered and unused state*
Please send us an email and include the order number, name and address.